John Armstrong

Head of IT, Central England Co-operative

About John:

John is Head of IT for Central England Co-operative, a regional Co-operative Society in the UK.
Central England Co-operative runs approximately 260 Food Retail Stores and 110 Funeral Homes. The Society has been running Symphony RetailAI products since 2007. Prior to his role at Central England, John was Director of IT Shared Services and International for Britvic plc, where he led IT for Britvic’s globalization agenda, including acquisitions and franchising. A member of the Customer Advisory Board, John is an advocate of the collaborative partnership to deliver great outcomes from IT investment.

Xcelerate presentation

Extending to a Symphony RetailAI platform to compete in the UK convenience market

11:30am – 12:15pm | Thursday October 4

Following an upgrade to Symphony RetailAI’s supply chain platform, Central England Co-operative, one of the UK's largest retail societies, is underway with a project to roll out the SR Store Mobility solutions and Android-based handheld terminals. However, the UK market is transforming, as competitors participate in significant M&A activity. To combat this, the Society is exploring how to further enhance both its customer offer and its cost to serve, building out its product and category strategies while leveraging the investments made already in Symphony RetailAI’s supply chain and space planning solutions.

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